What are Managed Services?

Managed Services at Creative Folks means comprehensive IT support combined with specialised expertise in workflow automation, data integration, security, content management systems, and AWS cloud infrastructure powered by serverless technology.

Creative Folks understands that modern businesses depend on integrated technology ecosystems that require both general IT support and deep platform expertise. Our Managed Services provide proactive monitoring, optimisation, and security management for your entire technology infrastructure, with particular strength in AWS hosting, serverless applications, workflow automation platforms like WoodWing and Sitecore Content Hub, data integration solutions, and comprehensive security protocols.

We act as your extended IT team, combining traditional IT support with AWS-certified expertise and specialised knowledge of the complex systems that drive your business processes. This means faster issue resolution, proactive security monitoring, cloud optimisation, and strategic guidance that keeps your automation and content workflows running smoothly while maintaining robust security and performance across your entire technology stack.

Key Benefits

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Optimised System Performance

Proactive monitoring and maintenance of your workflow automation, content management, and integrated systems, leveraging AWS cloud infrastructure and serverless technology to minimise downtime and maximise operational efficiency. 

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Predictable Support Costs

Transform unpredictable IT expenses into fixed monthly investments that include general IT support, AWS hosting optimisation, and specialised platform expertise for better budgeting and planning.

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Specialised Technical Expertise

Access to AWS-certified engineers with deep knowledge of hosting and serverless technology, with specialists in workflow automation platforms, data integration solutions, and content management systems like WoodWing and Sitecore Content Hub.

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Scalable Technology Management

Seamlessly scale your IT support and specialised platform management using AWS serverless capabilities as your automation workflows and business requirements evolve.

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Security & Compliance Assurance

Comprehensive security monitoring and compliance management across your entire technology ecosystem, including AWS infrastructure security and platform-specific requirements.

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Business Continuity & Risk Mitigation

Proactive risk management and business continuity planning that protects your IT infrastructure and mission-critical workflow automation systems with AWS-powered reliability and serverless redundancy.

Why Creative Folks?

25+ years of IT support and systems management experience

25+ years of IT support and systems management experience

AWS Advanced Consulting Partner with certified cloud architects

AWS Advanced Consulting Partner with certified cloud architects

Deep specialisation in workflow automation platforms (WoodWing, Sitecore Content Hub)

Deep specialisation in workflow automation platforms (WoodWing, Sitecore Content Hub)

Proven expertise in serverless technology and cloud-native solutions

Proven expertise in serverless technology and cloud-native solutions

Industry experience across retail, manufacturing, media, government, and travel sectors

Industry experience across retail, manufacturing, media, government, and travel sectors

Strategic review and continuous improvement methodology

Strategic review and continuous improvement methodology

Comprehensive security management and compliance expertise

Comprehensive security management and compliance expertise

Proactive monitoring and optimisation approach, not just reactive support

Proactive monitoring and optimisation approach, not just reactive support

Fixed-price model with transparent reporting and performance metrics

Fixed-price model with transparent reporting and performance metrics

Creative Folks brings a unique combination of traditional IT support excellence and cutting-edge cloud expertise to managed services. As an AWS Advanced Consulting Partner, we don't just maintain your systems, we continuously optimise them using serverless technology and cloud-native approaches while regularly reviewing your strategic objectives to ensure technology alignment.

Our deep knowledge of workflow automation platforms and content management systems means we understand the business-critical applications that power your operations. We combine this specialised expertise with ongoing strategic reviews and continuous improvement initiatives, ensuring your technology ecosystem not only runs smoothly today but evolves to support your changing business needs.

The result is reliable, secure, and strategically-aligned IT operations that deliver continuous value while we handle the complexity.

Leading brands trust Creative Folks to manage their projects:

Features

Our Managed Services encompass a comprehensive suite of capabilities designed to optimise and enhance your entire technology ecosystem. From continuous monitoring and AWS cloud management to specialised platform support and strategic reviews, we ensure your systems are secure, reliable, and continuously aligned with your evolving business objectives.

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24×7 Comprehensive System Monitoring

Continuously monitor your AWS infrastructure, workflow automation platforms, data integration points, and critical business systems to ensure optimal performance and minimise downtime across your entire technology ecosystem.

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Real-Time Issue Resolution & Optimisation

Leverage enterprise-grade monitoring tools and serverless technology to identify and resolve critical issues instantly, while continuously optimising your cloud infrastructure and specialised platforms.

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Unlimited Expert Support & Platform Assistance

Access comprehensive support for AWS cloud services, workflow automation platforms like WoodWing and Sitecore Content Hub, integration monitoring, and traditional IT infrastructure with specialised expertise.

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Proactive Maintenance & Strategic Updates

Regular maintenance and updates for your servers, cloud infrastructure, and specialised platforms, combined with strategic assessments to ensure continuous alignment with business objectives.

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Monthly Strategic & Performance Reviews

Comprehensive reviews of system performance, integration health, security posture, and strategic alignment, translating technical metrics into actionable business insights and improvement recommendations.

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Advanced Security & Business Continuity

Enterprise-grade security management across AWS infrastructure, integration endpoints, and specialised platforms, with automated backup solutions and disaster recovery planning to protect against threats and ensure business continuity.

Our approach to Managed IT Services

Step 1

Comprehensive Technology Assessment

Evaluate your current IT infrastructure, AWS environment, workflow automation platforms, and integration points to identify optimisation opportunities and strategic alignment gaps.

Step 2

Strategic Service Design

Develop a tailored managed services plan that aligns your technology ecosystem with business objectives, incorporating AWS optimisation, platform specialisation, and continuous improvement methodology.

Step 3

Seamless Service Deployment

Implement advanced monitoring tools, AWS cloud management, security protocols, and specialised platform support with minimal business disruption and clear transition planning.

Step 4

Proactive 24×7 Management

Continuous oversight of your entire technology ecosystem including AWS infrastructure, workflow platforms, integration health, and security posture with real-time issue resolution.

Step 5

Strategic Reviews & Optimisation

Monthly performance reviews and quarterly strategic assessments to ensure technology alignment with evolving business needs and identify new automation opportunities.

Step 6

Expert Support & Evolution

Unlimited access to AWS-certified engineers and platform specialists, plus ongoing strategic guidance to help your technology ecosystem evolve with your business growth.

Is Your Technology Ecosystem Optimised for Peak Performance?

Connect with our managed services experts to assess your infrastructure and specialised platform needs.

Book a 20-minute consultation with our AWS-certified engineers to analyse your current technology environment and discover how Creative Folks' specialised managed services can optimise your operations.

This 20-minute assessment will cover:

  1. Your current IT infrastructure and AWS cloud environment
  2. Workflow automation platform performance and optimisation opportunities
  3. Security posture, compliance requirements, and integration health
  4. Strategic alignment between technology operations and business objectives
  5. Customised managed services approach with clear implementation roadmap

Frequently Asked Questions

Managed Services at Creative Folks means comprehensive IT support combined with specialised expertise in workflow automation, AWS cloud infrastructure, data integration, and content management platforms like Sitecore Content Hub and WoodWing. We provide proactive management of your entire technology ecosystem, not just basic IT support.

You gain access to AWS-certified engineers and platform specialists who proactively optimise your technology ecosystem. This leads to improved system performance, enhanced security, predictable costs, and strategic technology alignment that supports your automation and integration initiatives.

Our program encompasses 24×7 monitoring of AWS infrastructure and specialised platforms, proactive maintenance, monthly strategic reviews, real-time optimisation, comprehensive security management, serverless technology support, and unlimited expert assistance for both general IT and platform-specific issues.

We implement enterprise-grade security protocols across your AWS infrastructure, workflow platforms, and integration endpoints. Our AWS-certified team provides continuous security monitoring, compliance management, and proactive threat mitigation using cloud-native security tools and industry best practices.

Yes, through proactive monitoring of your AWS environment, workflow automation platforms, and integration points, combined with serverless redundancy and automated failover capabilities, we minimise system failures and ensure high availability for your critical business applications.

Absolutely. Our AWS cloud expertise and serverless technology approach means we can automatically scale your infrastructure while adjusting our managed services to support new workflow automation platforms, additional integrations, and evolving business requirements.

We combine traditional IT support with specialised expertise in AWS cloud management, serverless technology, and workflow automation platforms. Our team includes both certified engineers and platform specialists who understand your business-critical applications, not just underlying infrastructure.

We specialise in content-intensive industries including retail, manufacturing, media and publishing, government, travel, and creative sectors. Our industry experience helps us understand sector-specific platform requirements and compliance needs.

Contact us to schedule a comprehensive technology assessment. We'll evaluate your AWS environment, workflow platforms, integration points, and overall IT infrastructure to design a managed services approach that aligns with your business objectives.

Yes, we develop tailored managed services plans based on your specific technology ecosystem, including your AWS infrastructure, specialised platforms, integration requirements, and strategic objectives. Each plan includes both general IT support and platform-specific expertise.