The COVID-19 pandemic considerably shifted consumer behaviour, with digital platforms and self-service options increasing in popularity. The pandemic also shifted how many of us plan and book holidays. According to SiteMinder’s global ‘Changing Traveller Report 2025’, 36% of travellers begin their travel research using a search engine (an increase of 10% from 2024), with 42% choosing an online travel agency. These figures highlight that travellers are now more comfortable planning and booking trips online, relying less on in-person contact.
Andrew Lomas
A library operates efficiently when books are searchable under the Dewey Decimal System (DDS) - the world's most widely used way to store, categorise, and organise library collections. Digital Asset Management (DAM) platforms function at the core like a library; they organise and store your digital content library for easy access.
Key considerations when selecting the right DAM platform
Marketers and content creators working in industries such as retail, manufacturing, wholesale, distribution, or marketing and creative agencies struggle with disconnected processes that only increase their workloads. Hubspot’s 2024 State of Marketing report found that only 59% of marketers reported that their tools are interconnected.
While much of this disconnect occurs at all stages of the content lifecycle, getting it right at the beginning – during the planning and briefing process – is a good place to start. This means connecting workflow management tools like monday.com to content creation platforms.
Hubspot's latest State of Marketing report found that 73% of marketers acknowledge personalisation as important. Yet, only 35% believe they successfully deliver a truly personalised experience to their customers.
Time-consuming, wasteful processes in creating and adjusting content have contributed to this gap and made it difficult for teams to personalise content at scale. If you see this problem within your organisation, you need a new approach to content creation. Modular content offers a solution to dynamically adjust and tailor content to meet customer preferences and behaviours.
A modular approach to creating and managing content offers more than improved processes. That same Hubspot report found that 94% of marketers believe personalisation generates increased sales, and 96% see it leading to repeat business. So, personalisation is not only good for your internal team, but it also supports your bottom line.
You know that omnichannel delivery is a must-have to compete today. But can your marketing team keep up with these demands? A 2021 Forrester Study commissioned by Sitecore found that 73% of marketers use traditional web CMS for channel-specific content, with 43% creating content for just one channel.
A headless approach to content management reshapes how teams distribute digital content by decoupling content authoring and storage from the display and delivery platforms to offer the flexibility and scalability needed when distributing omnichannel content.
Separating content creation from the presentation layer provides much-needed flexibility and scalability for omnichannel distribution. A headless CMS enables today’s organisations to dynamically deliver content across websites, apps, e-commerce platforms, and other digital mediums supporting customer experiences.
It’s important to note that a headless CMS approach is not always the right solution for every business. I primarily see this benefiting businesses with complex websites, content and data feeds that require an alternative to the rigidity of traditional Web CMS platforms.
Thirty years ago, marketing content primarily existed on printed materials like magazines and billboards. Today, we see it just about everywhere in our daily lives. Ads on social media serve up relevant advertisements, storefronts flaunt the latest products, and our email inboxes receive a healthy flow of promotional material linked to offers and personalised suggestions of what we might like to consume that suit our interests and choices.
When you think about it, you expect consistent, engaging and personalised experiences across all these mediums, and so do your customers. But, curating and delivering content for each platform, tailored to each individual personal preference, is no easy undertaking. Too often, the management processes include copying and pasting information or making small changes to images and text to suit each channel. Hubspot’s State of Marketing report found that the average marketer spends 6 hours daily manually completing administrative or operational tasks similar to these.
To meet customer expectations and overcome time-wasting challenges, you need a new approach to content management. This is where an omnichannel content platform (OCP) comes into play. With it, teams can plan, curate, manage, localise, and distribute content across multiple channels from a centralised location. This is referred to as headless content delivery. What elements define this solution?
Today, we live in a multichannel world where there are more ways to share content online and offline. You have likely seen a campaign printed on the side of a bus that you later saw in the sidebar of a website, recognisable due to the consistency of the advertisements and messaging. Perhaps the ad even mentioned the name of your city.
For a team to achieve this level of consistency and personalisation, they need full visibility of all content over online and offline channels. Yet, these systems are often disconnected from the content operations mechanics and require manual coordination between the marketing team, third-party providers and digital content creators.
Headless content delivery is one solution to this persistent problem. So, how does it work? And why is it a game-changer for scaling personalised content?
The business landscape feels like it’s constantly changing around us. We have more functional, specific platforms at our fingertips; integration and automation are necessary, and AI tools have saturated the market. All of this creates the expectation that a business should be able to do more with less without sacrificing the quality of operations. As such, many leaders have one or many business transformations high on their priority list.
If you're among these leaders, it's important to consider the role of content in achieving process transformation. Whilst your marketing teams must efficiently produce reusable content that can be personalised for different audiences and channels for customer experience, it's also important to realise that content supports staff experiences in various business processes. Across sales, customer service, product support and maintenance, your business needs content to effectively function and to continue delivering the experience that the marketing team started at the inspiration stage.
Content management tools can help achieve these objectives by reducing manual steps and sharing content across systems, which help reduce operational costs, and ensure consistent and fast delivery of information to all teams, making it an essential consideration for any organisation undertaking process transformation.
With digital channels becoming the key platform to reach your target audience, creating high-quality content for omnichannel content delivery is more important than ever. Yet, managing content across these channels is challenging, especially without transparency and a centralised, overarching view of all the content at that stage.
Many content teams struggle with disjointed and chaotic processes. Different teams and individuals might work in isolation, using various tools and methods and lacking clear roles, responsibilities, and communication channels — the result is duplicated efforts, inconsistent quality, misaligned messaging, and wasted resources.
What’s the solution to problems like these? You need a transparent and standardised approach to content creation, distribution, and measurement to streamline workflows, improve collaboration, enhance relevance, and ultimately drive better results for your business.
